Privacy Policy

At HeyAmigos, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our services.

1. Information We Collect

1.1 Personal Information When you visit our website, create an account, make a purchase, or contact us, we may collect the following personal information:

Name
Email address
Phone number
Billing and shipping address
Payment information (e.g., credit card details)
Order history and purchase details
IP address and browser information
Communication preferences

1.2 Non-Personal Information We may also collect non-personal information that does not directly identify you. This includes:

Browser type and version
Operating system
Device information
Browsing behavior (e.g., pages viewed, time spent on site)
Referring website or search terms

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Process Orders and Payments

To fulfill and ship your orders
To process payments and provide refunds or credits
To communicate with you regarding your orders

2.2 To Improve Our Services

To personalize your shopping experience
To analyze and improve the performance of our website
To develop new products and services based on customer feedback and preferences

2.3 To Communicate with You

To send you updates on your orders and account
To provide customer support and respond to inquiries
To send promotional emails, newsletters, and special offers (you may opt-out at any time)

2.4 To Protect Our Business

To prevent fraud, unauthorized transactions, and other illegal activities
To enforce our terms and conditions
To comply with legal obligations and respond to lawful requests from authorities

3. How We Protect Your Information

3.1 Data Security We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use SSL (Secure Socket Layer) encryption to protect your sensitive information during transmission.
Access Controls: We limit access to your personal information to employees and third parties who need it to perform their duties.
Data Storage: We store your personal information on secure servers protected by firewalls and other security technologies.

3.2 Retention of Information We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

4. Sharing Your Information

4.1 With Third-Party Service Providers We may share your personal information with trusted third-party service providers who assist us in operating our business, such as:

Payment processors
Shipping and logistics companies
Email marketing platforms
Data analytics providers

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 For Legal Reasons We may disclose your personal information if required by law, or if we believe in good faith that such disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Investigate and prevent fraud or other illegal activities

4.3 Business Transfers In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners or partners.

5. Your Rights and Choices

5.1 Access and Update Your Information You have the right to access and update your personal information. You can do this by logging into your account on our website or contacting our customer support team.

5.2 Opt-Out of Marketing Communications You can opt-out of receiving promotional emails and newsletters by following the unsubscribe instructions in the email or contacting us directly. Please note that you may still receive transactional emails related to your orders.

5.3 Request Deletion of Your Information You have the right to request the deletion of your personal information. To do so, please contact us, and we will take the necessary steps to delete your information, subject to legal and contractual obligations.

5.4 Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us, and we will take appropriate action to delete the information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our website after the changes have been made constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

HeyAmigos Customer Support
Email: help@heyamigos.in
Mailing Address: F334, Phase 8B Mohali, Punjab, 160055

Effective Date: August 12, 2024.

Thank you for trusting HeyAmigos with your personal information. We are committed to safeguarding your privacy and providing you with a secure shopping experience.