FAQ's

Welcome to Amigos! Here are some of the most commonly asked questions about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, please feel free to contact us.

1. What types of phone cases and accessories does Amigos offer?

We offer a wide range of phone cases and accessories designed specifically for women. Our products include stylish and durable phone cases, wallets, kickstands, and other tech accessories that combine fashion with functionality.

2. Are Amigos phone cases compatible with wireless charging?

Yes, most of our phone cases are designed to be compatible with wireless charging, including MagSafe. Please check the product description for specific details on compatibility.

3. How do I know which phone case will fit my phone model?

Each product description includes detailed information about the phone models that are compatible with the case. Please make sure to select the case that matches your specific phone model.

4. Can I return or exchange an item if I’m not satisfied?

Yes, we offer a 3-day return and exchange policy. If you are not satisfied with your purchase, you can return it within 3 days of delivery, provided it is in its original condition and packaging. Please refer to our Return and Exchange Policy for more details.

5. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us within 3 days of delivery. We will arrange for an exchange or provide store credit at no additional cost to you.

6. Do you offer refunds?

We do not offer refunds on returned items. Instead, we provide store credit, which can be used on future purchases. Please note that items purchased during a sale or promotional event are final sale and are not eligible for return or refund.

7. How can I cancel my order?

If your order has not yet been shipped, you can cancel it by contacting our customer service team as soon as possible. Once the order has shipped, it cannot be canceled, but you may return it once it has been delivered according to our Return Policy.

8. How long does shipping take?

Shipping times vary depending on your location. Once your order is processed, you will receive a confirmation email with tracking information. Please refer to our Shipping Policy for estimated delivery times.

9. Do you ship internationally?

Yes, we ship our products internationally. Shipping costs and delivery times will vary depending on the destination. Please check our Shipping Policy or contact customer service for more information.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.

11. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are securely processed to ensure your information is protected.

12. Are your products sustainable?

We are committed to sustainability and carefully select premium materials that are durable and environmentally friendly. We are continuously working to improve our practices and reduce our environmental impact.

13. How do I contact customer service?

You can contact our customer service team by emailing help@heyamigos.in. We’re available 10AM to 5PM to assist you with any questions or concerns.

14. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased online and are delivered via email with instructions on how to redeem them.

15. Do you offer any discounts or promotions?

We periodically offer discounts and promotions. To stay updated on our latest offers, you can subscribe to our newsletter or follow us on social media.